Terms & Conditions

About these terms

These terms apply to all orders placed through this website. By placing an order you accept them.

Products

All products are supplied at the purity and grade stated on the product page and on the bottle label. Batch codes and expiry dates are printed on every unit and certificates of analysis are available on request.

Intended use

Products are supplied as raw ingredients for formulation. It is the buyer’s responsibility to ensure the product is suitable and legal for their intended application, and to comply with any regulations governing their finished product.

Pricing

Prices are shown in pounds sterling and include VAT at the prevailing UK rate. We reserve the right to change prices without notice, though changes will not affect orders already placed.

Payment

Payment is taken in full at checkout through Stripe. Orders are not dispatched until payment clears.

Liability

Nothing in these terms limits our liability for death or personal injury caused by negligence, or for fraud. Our liability for any other loss is limited to the value of the order.

Governing law

These terms are governed by the law of England and Wales.

These terms are a starting template. Have them reviewed by a solicitor before you trade.

Complaints and disputes

If you have a complaint, email hello@vgpgbase.co.uk and we will aim to resolve it within 14 days. If we cannot resolve a dispute directly, UK consumers can use the Citizens Advice consumer service or an approved Alternative Dispute Resolution (ADR) provider.

How to cancel

To cancel within the 14-day cooling-off period, email hello@vgpgbase.co.uk or write to us with your order number, or use our Returns & Refunds page for full instructions. Refunds are issued within 14 days of us receiving the returned goods, or of you providing evidence you sent them back.

About us

[Snappac Ltd] is registered in England and Wales, company number [ 17217237]. Our registered office is at [Unit 1 Oakleigh Court, Newbury, Gillingham, Dorset, SP8 4HZ.